Is your streetlight out? Do you have a dead or dying tree on your boulevard? Are you reporting damage to a park or splash pad? Do you have issues with stray animals, a noise complaint or concerns with your neighbour's parking or property?
|Examples of issues you can report|
Let us know, and we will investigate and resolve any issues.
The Municipality of Clarington strives to deliver quality services. We have highly trained staff who are here to assist you, answer your questions, and help resolve issues. We value your feedback and want to know what you think about our services, programs, facilities and staff. If you feel our staff were rude, unhelpful and dismissive, please let us know.
|Submitting a complaint|
In order to submit a formal complaint to the Municipality of Clarington, you will be asked to provide detailed information on:
This information will be forwarded to the appropriate Supervisor/Manager for response and investigation. Each Municipal Department has a procedure when dealing with complaints.
According to the Municipal Freedom of Information and Protection of Privacy Act all complaints will be dealt with in a confidential manner. When handling your complaint only a Municipal Supervisor or Manager would handle your personal information during the investigation. Your personal information will not be shared with anyone else unless you provide written consent for your information to be shared, or where the Municipality is compelled by law to share your information.
Fill out the complaint form below to file a formal complaint. It will be forwarded to the appropriate Supervisor or Manager for response and action.
Did you receive exceptional customer service from our staff? Want to praise a program or a service we offer? We'd love to hear about it.
Experience the joy of playing outdoors at Clarington's parks and sports fields. With over 70 parks to choose from, it's easy to find something fun to do.
Dance the night away with your friends at the Newcastle & District Recreation Complex Pre-teen Dance!
Clarington's Recreation and Leisure Guide provides information on fitness, aquatic and recreation programs, as well as swimming and skating schedules.