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Accountability and Transparency

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The Municipality of Clarington provides a variety of critical services in our community. We want to make sure that our actions are accountable and transparent. The Municipality strives to ensure that it is responsible to its residents and stakeholders and accountable for its actions or inactions. The Municipality encourages resident participation in order to foster an atmosphere of openness in all decision-making.

To enhance public trust, Council has established a system of checks and balances. Council has appointed three accountability officers to independently investigate matters about closed meetings, the conduct of Members of Council, and municipal services.

Council Code of Conduct

The Council Code of Conduct helps to ensure that members of Council engage and debate using acceptable conduct. These standards should serve to enhance public confidence that the Municipality's elected representatives conduct Council business in a civil and courteous manner.

How to File a Complaint

If you believe that a member of Council has breached the Code of Conduct, you may request an investigation by the Integrity Commissioner.

Closed Meeting Investigator

The Closed Meeting Investigator is responsible for investigating complaints about the conduct of closed meetings of Council, Committee and local boards.

Learn more about closed meetings.

Municipal Ombudsman

The Municipal Ombudsman investigates concerns about Municipal services and administrative unfairness. We recommended that you speak to the department responsible for the service if you are unhappy with the quality of service you received.

Where your concerns have not been addressed or resolved informally, residents must follow Clarington's internal formal complaint process before sending a complaint to the Ombudsman. If you are dissatisfied with the outcome of the internal complaint process, you may then file a complaint with the Municipal Ombudsman.

For more information, visit the ADR Chambers Ombuds Office website.

Useful resources

The following are by-laws, policies, and procedures that ensure the Municipality is transparent in its operations and residents are aware of how decisions are made and carried out:

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