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MUNICIPAL CLERK’S OFFICE
ACCESSIBLE CUSTOMER SERVICE The Accessibility for Ontarians with Disabilities Act (AODA), was passed in 2005 with the goal of creating standards to improve accessibility across the Province. These standards address the following areas:
- Customer Service
- Transportation
- Accessible Information and Communications
- Accessible Built Environment
- Employment Accessibility
The first of the standards to be passed is the Customer Service Standard, which came into effect January 1, 2008 and municipalities and other designated public sector organizations must comply with the regulation by January 1, 2010. The main areas covered by the Regulation are:
- Development of policies, practices, procedures
- Service animals and support persons
- Training of employees
- Provision of notice of disruption
- Establishment of a system for feedback
- Reporting requirements
To ensure that the Municipality of Clarington provides exceptional and accessible service for all of its customers, the following Customer Service policy was adopted by Council in December 2009. Customer Service Standards - Report #CLD-023-09
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