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Customer Service and Service Requests

A worker replaces a streetlight bulb

Report a Problem / Request Service

Is your streetlight out? Do you have a dead or dying tree on your boulevard? Are you experiencing issues with an aggressive dog at a leash-free dog park or reporting damage to a park or splash pad? Do you want to report a stray animal, noise complaint or concern with your neighbour's parking or property?

Let us know, and we will investigate and resolve any issues.

Report a Problem / Request Service

Examples of issues you can report

Customer Service Complaints

The Municipality of Clarington strives to deliver quality services. We have highly trained staff ready to assist you, answer your questions, and help resolve issues. We value your feedback and want to know what you think about our services, programs, facilities and staff. If you feel our staff were rude, unhelpful and dismissive, please let us know.

Submitting a complaint

To submit a formal complaint to the Municipality of Clarington, please provide detailed information on:

  • What happened?
  • Who was involved?
  • Where did the incident take place?
  • What was said or done?
  • What are you looking for? What resolution would you like?
  • Your contact information

Your complaint will be sent to the appropriate supervisor or manager for response and investigation. Each municipal department has a procedure when dealing with complaints.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, all complaints will be dealt with confidentially. Only a municipal supervisor or manager will see your personal information during the investigation of your complaint. Your personal information will not be shared unless you provide written consent or the Municipality is required by law.

Fill out the complaint form below to file a formal complaint. It will be forwarded to the appropriate Supervisor or Manager for response and action.

Submit a Formal Complaint

Customer Service Compliments

Did you receive exceptional customer service from our staff? Do you want to praise a program or a service we offer? We'd love to hear about it.

Submit a Staff of Service Compliment


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