CN Public Inquiry Line

CN’s Public Inquiry Line is the central point of contact for the public with non-emergency concerns, such as:

• Noise (e.g. train whistling)
• Condition of property and crossings (e.g. grade crossings, rail ties)
• Environment (e.g. vegetation, grass cutting, trees)
• Permits and flag persons
• General operations (e.g. train speeds, hours of operation)

You can contact the CN’s Public Inquiry Line by phone at 1-888-888-5909 or by email at contact@cn.ca. All inquiries must go through the Public Inquiry Line so that CN can accurately monitor and analyze concerns and resolutions across their network.

CN Police staff are also available for emergency or safety-related issues, such as trespassing on tracks, unlawful activity, crossing signal defects, etc.  Residents can contact CN Police by email at CNPoliceTipLine@cn.ca for non-urgent suspicious activities. For emergencies, please phone 1-800-465-9239.