Register for a Program

Register online

• Registration for all programs is available online at www.clarington.net/BeActive.
• Follow these easy steps to register for activities or create an account.
• Registration confirmation and receipts will be provided immediately.
• For assistance, please email Community Services or call 905-987-5667 ext. 2552.

Register by phone

• Call 905-987-5667 ext. 2552.
• Phone registration is available Monday to Friday from 8:30 a.m. to 4:30 p.m.
• We accept Visa, MasterCard, and American Express.

Withdraw from a program or cancel a registration

To cancel a drop-in registration, call 905-987-5667 ext. 2552. To withdraw from a registered program, fill out the withdrawal form.

Program refund policy

The Community Services Department must receive all requests for cancellations and refunds in writing using the appropriate form. Requests for specialty classes (Aquatic Leadership, Summer Session Aquatics Instruction (Monday to Friday), First Aid, CPR, High Five-Principles of Healthy Child Development and Day Camps) and workshops must be received by the Community Services Department at least three business days before the first class. Birthday Party Packages are non-refundable. Programs with a value of $11.30 or less (after taxes) are considered non-refundable.

All approved cancellation and refund requests received before the second class will be provided, with the exception of specialty classes. The refund amount will be pro-rated, and a refund administration fee of $10 + HST will apply.

Medical refund requests will be assessed at any point during the session and must be accompanied by a doctor’s note. The refund amount will be pro-rated to the date we receive all completed paperwork.

Program cancellations and waiting lists

We reserve the right to cancel any class or program that does not achieve minimum registration requirements. When possible, we will replace cancelled classes or programs with classes or programs that have a waiting list. If the Community Services Department is responsible for the cancellation, we will issue a full refund to all registrants. Only classes cancelled by the Community Services Department will be rescheduled when possible.

Financial assistance

We strive to provide affordable recreation programs for our residents. To make sure everyone has access to recreation, we offer financial assistance programs for select programs and services based on eligibility criteria.

Non-resident fee

Non-Clarington residents must pay an additional 10 per cent non-resident fee on all programs, memberships and facility rentals. Program registration for non-residents occurs one week after resident registration dates.

Age prerequisite for programs

Where age is a prerequisite for a program, participants must be the correct age to register. Consideration will be given to participants who turn the correct age by the second lesson, and registration must be in person.

Applicable taxes

All pricing for Community Services programs and services excludes applicable taxes. Staff will calculate the required tax amount at the point of sale.