The Municipality of Clarington provides a variety of critical services in our community. We want to make sure that our actions are accountable and transparent. The Municipality strives to ensure that it is responsible to its residents and stakeholders and accountable for its actions or inactions. The Municipality encourages resident participation in order to foster an atmosphere of openness in all decision-making.
To enhance public trust, Council has established a system of checks and balances. Council has appointed three accountability officers to independently investigate matters about closed meetings, the conduct of Members of Council, and municipal services.
Council Code of Conduct
The Council Code of Conduct helps to ensure that members of Council engage and debate using acceptable conduct. These standards should serve to enhance public confidence that the Municipality's elected representatives conduct Council business in a civil and courteous manner.
How to File a Complaint
If you believe that a member of Council has breached the Code of Conduct, you may request an investigation by the Integrity Commissioner.
Municipal Conflict of Interest Act
The Municipal Conflict of Interest Act endorses the following principles in relation to the duties of members of councils and of local boards under this Act:
- The importance of integrity, independence and accountability in local government decision-making.
- The importance of certainty in reconciling the public duties and pecuniary interests of members.
- Members are expected to perform their duties of office with integrity and impartiality in a manner that will bear the closest scrutiny.
- There is a benefit to municipalities and local boards when members have a broad range of knowledge and continue to be active in their own communities, whether in business, in the practice of a profession, in community associations, and otherwise.
Declaration of Interest Registry
In accordance with the Municipal Conflict of Interest Act, the Municipal Clerk maintains a Declaration of Interest Registry, which is a record of each time a Member of Council declares an interest at a Standing Committee meeting or at a Council meeting. The Registry contains links to the Member’s declaration of interest form as well as a link to the minutes for the meeting.
As of September 1, 2019, the Declaration of Interest Registry is linked directly from the Council Meeting calendar.
How to File a Complaint
If you believe that a member of Council or a member of a local board has contravened the Municipal Conflict of Interest Act (MCIA), you may request an inquiry by the Integrity Commissioner using the complaint form.
Closed Meeting Investigator
The Closed Meeting Investigator is responsible for investigating complaints about the conduct of closed meetings of Council, Committee and local boards.
Learn more about closed meetings.
Municipal Ombudsman
The Municipal Ombudsman investigates concerns about Municipal services and administrative unfairness. We recommended that you speak to the department responsible for the service if you are unhappy with the quality of service you received.
Where your concerns have not been addressed or resolved informally, residents must follow Clarington's internal formal complaint process before sending a complaint to the Ombudsman. If you are dissatisfied with the outcome of the internal complaint process, you may then file a complaint with the Municipal Ombudsman.
For more information, view the ADR Chambers Ombuds Office poster, or visit the ADR Chambers Ombuds Office website.
Useful resources
The following are by-laws, policies, and procedures that ensure the Municipality is transparent in its operations and residents are aware of how decisions are made and carried out:
- Transparency and Accountability Policy (PDF)
- Council Code of Conduct
- Procedural By-law
- Procurement of Goods and Services - Purchasing Policy
- Hiring of Employees Policy (PDF)
- Sale and Disposition of Land Policy
- Public Complaints Policy (PDF)
- Closed Meeting Investigator Process (PDF)
- Integrity Commissioner Complaint Process (PDF)
- Code of Ethics (PDF)
Contact(s)
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Calendars
Stay connected with Clarington, find out about Council meetings, festivals, events, and recreational opportunities.
Upcoming Events
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- Recreation Programs
Parks and Sports Fields
Experience the joy of playing outdoors at Clarington's parks and sports fields. With over 70 parks to choose from, it's easy to find something fun to do.
Clarington Camps
We offer camps for every child and every interest. Located throughout Clarington, our camps are age appropriate, affordable and most of all, fun.
BeACTIVE Clarington
Get all the information you need on fitness, aquatic and recreation programs, as well as swimming and skating schedules. We offer programs for all ages and abilities.
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