By-Law Enforcement

The Municipal Law Enforcement Division investigates and enforces municipal by-laws such as parking enforcement, responsible pet owners, property standards, clean and clear, zoning, signs, noise, and licensing by-laws. Officers are on duty Monday to Friday from 8 a.m. and 8 p.m. and Saturdays from 8:30 a.m. to 4:30 p.m.

Municipal Law Enforcement officers and staff are committed to educating the community about the by-laws and resident responsibilities. Officers follow the Municipal Law Enforcement Policy to ensure a transparent, consistent, fair, unbiased, and effective process for the enforcement and prosecution of relevant laws.

Submit a by-law complaint

Submit a by-law concern or complaint online at any time by logging in to the Service Clarington portal.

Submit a by-law complaint.

To report your concern or complaint by phone, please call 905-623-3379 ext. 2105. Phones are monitored by staff Monday to Friday, from 8 a.m. and 4 p.m., and voicemail messages will be returned within one business day.

Municipal Law Enforcement Office

Clarington's Municipal Law Enforcement Office is located at 2611 Trulls Road, Courtice (inside Fire Station 4).

The office is open to walk-in traffic Monday to Friday, from 8 a.m. to 4 p.m., and the last two Saturdays of the month from 8 a.m. to noon and 1 p.m. to 3:30 p.m., excluding statutory holidays.

Services available at the Municipal Law Enforcement Office:

Parking ticket payments
Parking ticket disputes (by appointment only)
Refreshment vehicle licences
Pet licences
Property standards complaints
Taxi licences

For more information about the services above, please call 905-623-3379 ext. 2105.

Frequently asked questions

How many by-law complaints are filed each year?

The Municipality received over 4,000 by-law complaints between 2019 and 2020.

Is this a complaint-driven process?

Municipal Law Enforcement Officers primarily respond on a complaint basis, with areas of high concern proactively patrolled.

Do officers have set patrol areas?

No. Municipal Law Enforcement Officers actively patrol Clarington based on the volume of complaints we receive for a particular area.

How do new by-laws come into effect? What is the process?

Proposed by-laws are brought forward to Council based on staff recommendations, either from stakeholder or resident concerns. Once approved, by-laws then become enforceable by staff.