By-Law Enforcement

Municipal Law Enforcement hours

Office hours:

Monday to Friday from 8:30 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.)
Last two Saturdays of the month (except holiday weekends) 8:30 a.m. to 4 p.m. (Closed from noon to 1 p.m.)

Phone-in hours:

Monday to Friday 8 a.m. to 6 p.m. and Saturday 8:30 a.m. to 4:30 p.m.

The Municipal Law Enforcement Office is not open on statutory holidays.

Location:
2611 Trulls Road, Courtice (inside Fire Station 4)

Services:
Payment or dispute of parking tickets, refreshment vehicle licences, pet licences, property standards complaints, taxi licences

Our Municipal Law Enforcement Division investigates and enforces municipal by-laws such as property standards, clean and clear, zoning, signs, noise, parking enforcement and licensing by-laws.

Municipal Law Enforcement officers and staff are committed to educating the community about the by-laws and resident responsibilities. Officers follow the Municipal Law Enforcement Policy to ensure a transparent, consistent, fair, unbiased, and effective process for enforcement and prosecution of relevant laws.

Report a problem

If you have a Municipal Law Enforcement matter you need to deal with after our regular office hours, please call 905-623-3379 ext. 2105. An officer is on duty Monday through Friday until 6 p.m. and Saturdays from 8:30 a.m. to 4:30 p.m. Outside of these hours, please leave a message, and a member of our staff will contact you the next business day.

File a by-law complaint

Frequently asked questions

How many by-law complaints are filed each year?

The Municipality received over 4,000 by-law complaints between 2019 and 2020.

Is this a complaint-driven process?

Municipal Law Enforcement Officers primarily respond on a complaint basis, with areas of high concern proactively patrolled.

Do officers have set patrol areas?

No. Municipal Law Enforcement Officers actively patrol Clarington based on the volume of complaints we receive for a particular area.

How do new by-laws come into effect? What is the process?

Proposed by-laws are brought forward to Council based on staff recommendations, either from stakeholder or resident concerns. Once approved, by-laws then become enforceable by staff.