Customer Service and Service Requests

Use our Report a Problem form to report Public Works concerns about:

• Blocked culverts
• Dead or dying trees on the boulevard
• Municipal roads, bridges, sidewalks in need of repair
• Park maintenance (grass cutting, garbage collection)
• Park safety (broken equipment, broken glass)
• Potholes
• Roads, bridges and sidewalks
• Streetlight bulb (burnt out, flickering)
• Traffic signs (removed, destroyed, illegible)
• Winter maintenance (plowing, salting, mailbox damage)

Submit by-law complaints through the Service Clarington portal to submit a complaint or report a concern about:

• Animals (barking, stray animal, dog attack, issues at a leash-free dog park, stoop and scoop)
• Boulevard obstructions
• Graffiti
• Long grass and weeds
• Noise
• Parking

• Property standards

• Sidewalk snow removal

• Zoning

To submit a formal complaint to the Municipality of Clarington, please provide detailed information on:

• What happened?
• Who was involved?
• Where did the incident take place?
• What was said or done?
• What are you looking for? What resolution would you like?
• Your contact information

Your complaint will be sent to the appropriate supervisor or manager for response and investigation. Each municipal department has a procedure when dealing with complaints.

• Complaint Policy (PDF)

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, all complaints will be dealt with confidentially. Only a municipal supervisor or manager will see your personal information during the investigation of your complaint. Your personal information will not be shared unless you provide written consent or the Municipality is required by law.