Accessibility

We want to make our community accessible to everyone, and we have set out a plan and set up a committee to make sure we reach that goal.

Clarington works hard to follow the Accessibility for Ontarians with Disabilities Act 2005 (AODA). We strive to provide accessible programs, services and resources to all of our residents.

Our staff is friendly and always willing to help. If you need an alternate accessible version of any document, please contact us, and we will be happy to work with you to get you what you need.

Clarington offers inclusive customer service in over 240 languages

To ensure we can provide inclusive customer service to all Clarington residents, Clarington has implemented a language translation system, which supports American Sign Language (ASL). The system provides Clarington with translation in more than 240 languages. Staff can access this translation service using a toll-free number and a video-on-demand app, which supports ASL translation, for in-person customer service. Staff will also be able to use a conferencing feature during phone inquiries to get a translator on the line to help facilitate the conversation.

Our plan

We've created a Multi-Year Accessibility Plan (PDF). It shows all the steps we are taking to remove existing barriers for people with disabilities. Each year we post a status report so you can check on our progress to see how far we've come.

• 2022 Accessibility Annual Status Update (PDF)
• 2021 Accessibility Annual Status Update (PDF)
• 2020 Accessibility Annual Status Update (PDF)
• 2019 Accessibility Annual Status Update (PDF)
• 2018 Accessibility Annual Status Update (PDF)
• 2017 Accessibility Annual Status Update (PDF)
• 2016 Accessibility Annual Status Update (PDF)
• 2015 Accessibility Annual Status Update (PDF)
• 2014 Accessibility Annual Status Update (PDF)

Committee

Clarington's Accessibility Advisory Committee is made up of community members to help identify and remove any accessibility barriers.

Our accessibility policies

• Accessible Employment Policy (PDF)
• Accessible Public Spaces (PDF)
• Accessible Information and Communications (PDF)
• Customer Service policy
• Hidden Disabilities Sunflower Program

Resources

• Durham Region Transit Access Pass and Transit Assistance Program
• Ontario Accessibility information
• Think Ahead Program

Elections accessibility

As mandated by the Ministry of Municipal Affairs and Housing, the 2022 Municipal Elections includes a variety of accessibility measures to ensure they are inclusive. The 2022 Municipal Elections Accessibility Report outlines those measures.