We want to make our community accessible to everyone, and we have set out a plan and set up a committee to make sure we reach that goal.
Clarington works hard to follow the Accessibility for Ontarians with Disabilities Act 2005 (AODA). We strive to provide accessible programs, services and resources to all of our residents.
Our staff is friendly and always willing to help. If you need an alternate accessible version of any document, please contact us, and we will be happy to work with you to get you what you need.
To ensure we can provide inclusive customer service to all Clarington residents, Clarington has implemented a language translation system, which supports American Sign Language (ASL). The system provides Clarington with translation in more than 240 languages. Staff can access this translation service using a toll-free number and a video-on-demand app, which supports ASL translation, for in-person customer service. Staff will also be able to use a conferencing feature during phone inquiries to get a translator on the line to help facilitate the conversation.
We've created a Multi-Year Accessibility Plan (PDF). It shows all the steps we are taking to remove existing barriers for people with disabilities. Each year we post a status report so you can check on our progress to see how far we've come.
Clarington's Accessibility Advisory Committee is made up of community members to help identify and remove any accessibility barriers.
As mandated by the Ministry of Municipal Affairs and Housing, the 2022 Municipal Elections includes a variety of accessibility measures to ensure they are inclusive. The 2022 Municipal Elections Accessibility Report outlines those measures.
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