At Clarington, we are committed to providing barrier-free and accessible programs, services and resources to all residents. We want to make our community accessible to everyone, and we have set out a plan and an Accessibility Advisory Committee to make sure we reach that goal.
We respect and uphold the standards set out in the Accessibility for Ontarians with Disabilities Act 2005 (AODA), and we will continue to strive towards universal accessibility and inclusion in all the work that we do.
Our staff is friendly and always willing to help. If you need an alternate accessible version of any document, please contact us, and we will be happy to work with you to get you what you need.
We've created a Multi-Year Accessibility Plan (PDF). It shows all the steps we are taking to remove existing barriers for people with disabilities. Each year we post a status report so you can check on our progress to see how far we've come.
Accessibility Advisory Committee |
Clarington's Accessibility Advisory Committee is made up of community members to help identify and remove any accessibility barriers. |
Accessibility Policies |
Translation Services |
Clarington offers inclusive customer services in over 240 languages. To ensure we can provide inclusive customer service to all Clarington residents, Clarington has implemented a language translation system, which supports American Sign Language (ASL). The system provides Clarington with translation in more than 240 languages. Staff can access this translation service using a toll-free number and a video-on-demand app, which supports ASL translation, for in-person customer service. Staff will also be able to use a conferencing feature during phone inquiries to get a translator on the line to help facilitate the conversation. |
GoHere Washroom Access Program |
Clarington has partnered with the GoHere Washroom Access Program to help people find public washrooms on the go. Users can download the GoHere app to help plan their route or find a nearby washroom. The GoHere program focuses on helping individuals who face incontinence challenges – including those with Crohn’s and colitis as well as others. The app will include Clarington facilities with publicly accessible washrooms, including:
The app is free and available for iPhone and Android devices. |
Elections Accessibility |
As mandated by the Ministry of Municipal Affairs and Housing, the 2022 Municipal Elections includes a variety of accessibility measures to ensure they are inclusive. The 2022 Municipal Elections Accessibility Report outlines those measures. |
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