Durham Region Transit launches new On Demand app

Whitby, Ontario – On Monday, August 24 Durham Region Transit (DRT) is introducing a new and easier way to access On Demand service, which will increase the frequency and availability of service and give customers maximum flexibility in how they travel throughout the region.

On Demand is a personal, flexible service delivery model that provides customers public transit options based on their trip needs: whether it’s travelling stop-to-stop within a zone, facilitating connections to frequent and grid routes, or to the local GO station or bus terminal, DRT’s On Demand has you covered.

When using scheduled service, customers can expect to not wait longer for a bus than 15 minutes for weekday service on the frequent network; and wait no longer than 30 minutes, seven days a week, on the grid network; and a new, easier way to access On Demand for your travel needs.

The On Demand service is replacing local routes that continue to experience low ridership, offering service to customers in these areas when they need it; service is also extending throughout Clarington, delivering safe and reliable transit access across the region.

To support the On Demand service enhancements, DRT is also launching a new, interactive, mobile app solution that will allow customers to plan and book their trips right from their mobile device. Two apps are required to use On Demand: Transit app (called “Transit” in the App Store and Google Play) and DRT On Demand. Alternatively, customers can call in to speak with a booking agent to book their trip.

This new approach to On Demand provides customers with a modern and seamless travel experience. The Transit app is where customers will plan their trip, access real-time bus status updates, and receive notifications (think of this as your travel dashboard), and will connect directly to the DRT On Demand app; customers will be prompted to download DRT On Demand within the Transit app. The DRT On Demand app provides the information about on-demand rides available in the customer’s area (think of it as your booking agent).

Ahead of August 24, customers can begin downloading both the Transit and DRT On Demand apps from either the App Store or Google Play Store.

Beginning on August 24, customers can:

• Use the Transit app to enter their trip start and end locations and the time they want to travel.
• Transit app will provide several options for customers to complete their transit trip. If the option chosen includes On Demand service, you’ll be prompted to download and taken to the DRT On Demand app to book your trip.
• Customers also have the option to telephone an On Demand booking agent instead of using the app.

Fore more information on the app visit the Region of Durham website.