Customer Service and Service Requests

Create a new account or log into the Service Clarington portal to submit a complaint or report a concern about:

• Animals (barking, stray animal, dog attack, issues at a leash-free dog park, stoop and scoop)
• Blocked culverts
• Boulevard obstructions
• Dead or dying trees on the boulevard
• Graffiti
• Long grass and weeds
• Municipal roads, bridges, sidewalks in need of repair
• Noise
• Park maintenance (grass cutting, garbage collection)
• Park safety (broken equipment, broken glass)
• Parking
• Potholes
• Property standards
• Roads, bridges and sidewalks
• Sidewalk snow removal
• Streetlight (burnt out, flickering)
• Traffic signs (removed, destroyed, illegible)
• Winter maintenance (plowing, salting, mailbox damage)
• Zoning

A complaint will only be investigated if it has been submitted in writing to the Municipality with the name and contact information of the complainant.

To submit a formal complaint to the Municipality of Clarington, please provide detailed information on:

Complaints shall include:

• the specific details of what occurred
• date of occurrence, including time, day, month and year
• who was involved, and what interactions were had with employees
• what outcome is being sought
• contact details for the complainant
• complainant mailing address

Your complaint will be sent to the appropriate supervisor or manager for response and investigation. If the issue is not resolved to your satisfaction, it will be escalated to the next level of authority. Complaints are escalated through a six-step process.

1. Escalation level 1: Supervisor
2. Escalation level2: Manager
3. Escalation level 3: Director
4. Escalation level 4: Deputy Chief Administrative Officer
5. Escalation level 5: Chief Administrative Officer (CAO). The CAO is the final escalation within the Municipality. If the issue is still not resolved to the complainant's satisfaction, it can be escalated to step six.
6. Escalation Level 6: Municipal Ombudsman.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, all complaints will be dealt with confidentially. Only a municipal supervisor or manager will see your personal information during the investigation of your complaint. Your personal information will not be shared unless you provide written consent or the Municipality is required by law.